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Terms and Conditions, Privacy and Refund Policy

1. Terms and Conditions

These Terms and Conditions govern your access to and use of Nakora tools and related services offered by Nakov Media DOOEL. By creating an account, subscribing, paying, or using any Nakora tool, you agree to these Terms.

If you use the Services on behalf of a company or another legal entity, you confirm you have the authority to bind that entity. In that case, "you" and "your" refer to that entity.

1.1 Provider details

Legal name: Nakov Media DOOEL

Address: Vera Radosavljevikj no.126, Skopje, North Macedonia

Contact email: support​@nakora.ai

Website: nakora.ai

1.2 Definitions

  1. "Services" refers only to Nakora's tools listed below under "Tools".

  2. "Tools" means any tool or feature that is based on software.

  3. "Content" means any text, data, prompts, files, or other materials you submit to the Services.

  4. "Output" means any result generated by the Services based on Content.

1.3 Eligibility

You must be at least 18 years old and legally able to form a binding contract to use the Services.

1.4 Accounts and security

  1. You may need an Account to use the Services.

  2. You must provide accurate information and keep it up to date.

  3. You are responsible for all activity under your Account and for keeping your credentials secure.

  4. If you suspect unauthorized access, contact us promptly.

1.5 Subscriptions, billing, and cancellation

  1. Pricing.

    1. Each Tool is offered as for a price stated in the checkout page.

    2. If you subscribe to multiple Tools, each Tool is billed separately unless we offer a bundle.

  2. Billing and renewal.

    1. Subscriptions renew automatically every month until you cancel.

    2. You authorize our payment processors and us to charge your payment method for subscription fees and applicable taxes.

  3. Cancellation.

    1. You can cancel at any time through your account settings or by contacting support.

    2. Cancellation stops future renewals. You keep access until the end of the billing period already paid for, unless we terminate for a Terms violation.

1.6 License and permitted use

  1. We grant you a limited, non-exclusive, non-transferable right to access and use the Services during an active subscription.

  2. You may use the Services for your internal business purposes or personal use, as applicable.

  3. You must use the Services in accordance with this document and applicable law.

1.7 Acceptable use

You must not:

  1. Break any law or regulation using the Services.

  2. Infringe intellectual property, privacy, or other rights of others.

  3. Submit Content you do not have the right to use.

  4. Attempt to gain unauthorized access to accounts, systems, or networks.

  5. Reverse engineer, decompile, or attempt to extract source code or underlying methods, except where allowed by law.

  6. Interfere with or disrupt the Services, including abuse of automation, scraping the product, or attempting to overload infrastructure.

  7. Generate or distribute malware, harmful code, or instructions for wrongdoing.

  8. Use the Services to process or submit secrets such as passwords, private keys, access tokens, or highly sensitive personal information unless the Tool explicitly supports that use and you have verified the security controls.

1.8 Unlimited use and fair use

"Unlimited use" means we do not charge per request or per unit of Output under the stated plan.

It does not allow abusive or unreasonable usage that degrades the Services for others. We may apply reasonable technical limits, throttling, or restrictions to prevent abuse and maintain service quality.

1.9 Your Content

  1. You retain ownership of your Content.

  2. You grant us a limited license to host, process, transmit, and display your Content only to:

    1. Provide and maintain the Services.

    2. Generate Output.

    3. Provide support.

    4. Prevent fraud and abuse.

    5. Comply with legal obligations.

    6. Improve the Services as described in Section 3.

  3. You confirm you have the rights needed to submit Content and allow us to process it as described.

1.10 Output and your responsibility

  1. Output may be incorrect. The Services can generate Output that is incomplete, inaccurate, or misleading.

  2. You are responsible for reviewing and validating Output before using it, especially for legal, medical, financial, security, compliance, or other high-impact decisions.

  3. The Services do not provide professional advice.

1.11 Intellectual property

  1. We and our licensors own the Services, including software, designs, and documentation.

  2. Except for the limited access rights granted in this document, no rights are transferred to you.

  3. Feedback.

    1. If you provide feedback or suggestions, you allow us to use them without restriction or compensation.

1.12 Third party services

The Services may integrate with third party services. Your use of third party services is governed by their terms and policies. We are not responsible for third party services outside our control.

1.13 Availability and changes

  1. We aim for reliable service but do not guarantee uninterrupted availability.

  2. We may change, suspend, or discontinue parts of the Services.

  3. If we make a material change that negatively affects paid users, we will provide reasonable notice when feasible.

1.14 Suspension and termination

  1. We may suspend or terminate access immediately if:

    1. You violate this document.

    2. Your use creates risk or harm to us, other users, or third parties.

    3. We must do so to comply with the law.

  2. On termination, your right to use the Services ends.

  3. Sections that should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and dispute terms.

1.15 Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Output will be accurate, complete, or suitable for your needs.

1.16 Limitation of liability

To the fullest extent permitted by law:

  1. We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

  2. Our total liability for any claim relating to the Services will not exceed the amounts you paid to us for the specific Tool giving rise to the claim during the 12 months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations. In that case, these limitations apply to the maximum extent permitted by law.

1.17 Indemnification

You agree to defend, indemnify, and hold us harmless from claims, liabilities, damages, losses, and expenses arising from your Content, your use of the Services, your violation of this document, or your violation of law or third party rights. 

If you are a consumer, this indemnity applies only to the extent permitted by mandatory consumer protection law.

1.18 Governing law and disputes

  1. This document is governed by the laws of North Macedonia.

  2. Courts of competent jurisdiction in Skopje, North Macedonia, will have exclusive jurisdiction, unless applicable consumer protection laws require otherwise.

Before starting court proceedings, both parties agree to try in good faith to resolve disputes through written notice and negotiations for at least 15 days, unless urgent relief is required.

1.19 Changes to this document

We may update this document from time to time. We will post the updated version with a new effective date. Continued use after the effective date means you accept the updated version.

2. Privacy

This section explains how we handle personal data when you use the Services.

2.1 Who is responsible for your data

Nakov Media DOOEL is the data controller for personal data processed through the Services.

2.2 Information we collect

We may collect:

  1. Account information.

    Name, email address, company name, and account settings.

  2. Payment and billing information.

    We do not typically store full card details. Payments are processed by our payment processor. We may receive billing status, payment confirmation, last four digits, and transaction identifiers.

  3. Usage and device information.

    Log data such as timestamps, pages or features used, IP address, device and browser details, and approximate location inferred from IP.

  4. Content you submit.

    Prompts, inputs, repository links, documentation links, files, and any other Content you submit.

  5. Output.

    Generated results produced by the Services.

  6. Support communications.

    If you contact support, we collect the information you provide in those messages.

2.3 How we use information

We use information to:

  1. Provide, operate, and maintain the Services.

  2. Authenticate users and secure accounts.

  3. Process subscriptions and manage billing.

  4. Generate Output and deliver Tool functionality.

  5. Provide customer support and communicate with you about service issues.

  6. Monitor performance, prevent abuse, and ensure security.

  7. Improve and develop the Services, subject to the training rule in Section 2.6.

  8. Comply with legal obligations and enforce this document.

Depending on the situation, we process personal data based on:

  1. Contractual necessity, to provide the Services you request.

  2. Legitimate interests, such as preventing fraud, securing systems, and improving the Services.

  3. Consent, where required for certain cookies or marketing communications.

  4. Legal obligations, where we must comply with the law.

2.5 Sharing and disclosure

We may share information with:

  1. Service providers that help us operate the Services, such as hosting, analytics, email delivery, customer support software, authentication providers, and payment processors.

  2. AI and infrastructure providers, when needed to generate Output and run the Services.

  3. Legal and compliance recipients when required by law or to protect rights and safety.

  4. A buyer or successor if we are involved in a merger, acquisition, or sale of assets.

We do not sell your personal data.

2.6 AI training and improvement

Default rule in this document:

We do not use your Content or Output to train or fine-tune general-purpose AI models.

We may use limited service data to improve reliability, security, and quality, for example, to detect abuse, debug errors, and improve product performance. This may include manual review of small samples of Content or Output for support and quality assurance, with access limited to authorized personnel or vendors under confidentiality obligations.

2.7 Data retention

We keep personal data only as long as necessary for the purposes in this document, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and prevent abuse.

Typical retention examples you can use if you want a concrete policy:

  1. Account data: retained while your account is active, then up to 24 months for compliance and dispute handling unless you request deletion and we are not legally required to keep it.

  2. Inputs and outputs: retained for 90 days for support and product improvement unless you delete them earlier in the product, if deletion is available.

  3. Security logs: retained up to 12 months.

2.8 Data deletion

If you wish to delete your account and all associated data, you may do so by contacting support​@nakora.ai. We will process deletion requests within 30 days.

2.9 Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No system is completely secure, so we cannot guarantee absolute security.

2.10 Cookies and analytics

We may use cookies and similar technologies for:

  1. Authentication and session management.

  2. Preferences and settings.

  3. Security.

  4. Analytics to understand how the Services are used.

Where required by law, we request consent for non essential cookies.

2.11 Your rights

Depending on applicable law, you may have rights to:

  1. Access your personal data.

  2. Correct inaccurate data.

  3. Delete data.

  4. Object to or restrict processing.

  5. Receive a copy of your data in a portable format.

  6. Withdraw consent where processing is based on consent.

To request any of these, email: support​@nakora.ai

2.12 International transfers

Some of our service providers may process data outside North Macedonia. When this happens, we take steps to protect data using appropriate safeguards such as contractual protections.

3. Refund Policy

This Refund Policy is part of the document above. It applies to paid subscriptions for each Tool.

3.1 General rule

Subscription fees are charged in advance and are nonrefundable except as described below or as required by law.

3.2 Refund window for first purchase

We offer a refund for the first subscription payment for a Tool if you request it within 14 calendar days of the initial charge.

This applies only to the first payment for that Tool. If you cancel and later resubscribe, that new first payment is treated as a new first payment only if we explicitly approve it.

3.3 Renewals and cancellations

  1. Renewal charges are not refundable.

  2. You can cancel anytime to stop future renewals.

  3. After cancellation, you keep access until the end of the current billing period.

3.4 Duplicate charges and billing errors

If you believe you were charged incorrectly or charged twice, contact us and we will investigate. If confirmed, we will issue a correction or refund as appropriate.

3.5 How to request a refund

Email: billing​@nakora.ai

Include:

  1. Account email.

  2. Tool subscribed to.

  3. Date of charge.

  4. Reason for request.

3.6 Chargebacks

If you initiate a chargeback without contacting us first, we may suspend your account during the dispute process. We encourage you to contact us first so we can try to resolve the issue quickly.