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Privacy Policy

This policy explains how we handle personal data when you use the Services.

1.1 Who is responsible for your data

Nakov Media DOOEL is the data controller for personal data processed through the Services.

1.2 Information we collect

We may collect:

  1. Account information.

    Name, email address, company name, and account settings.

  2. Payment and billing information.

    We do not typically store full card details. Payments are processed by our payment processor. We may receive billing status, payment confirmation, last four digits, and transaction identifiers.

  3. Usage and device information.

    Log data such as timestamps, pages or features used, IP address, device and browser details, and approximate location inferred from IP.

  4. Content you submit.

    Prompts, inputs, repository links, documentation links, files, and any other Content you submit.

  5. Output.

    Generated results produced by the Services.

  6. Support communications.

    If you contact support, we collect the information you provide in those messages.

1.3 How we use information

We use information to:

  1. Provide, operate, and maintain the Services.

  2. Authenticate users and secure accounts.

  3. Process subscriptions and manage billing.

  4. Generate Output and deliver Tool functionality.

  5. Provide customer support and communicate with you about service issues.

  6. Monitor performance, prevent abuse, and ensure security.

  7. Improve and develop the Services, subject to the training rule in Section 1.6.

  8. Comply with legal obligations and enforce this document.

Depending on the situation, we process personal data based on:

  1. Contractual necessity, to provide the Services you request.

  2. Legitimate interests, such as preventing fraud, securing systems, and improving the Services.

  3. Consent, where required for certain cookies or marketing communications.

  4. Legal obligations, where we must comply with the law.

1.5 Sharing and disclosure

We may share information with:

  1. Service providers that help us operate the Services, such as hosting, analytics, email delivery, customer support software, authentication providers, and payment processors.

  2. AI and infrastructure providers, when needed to generate Output and run the Services.

  3. Legal and compliance recipients when required by law or to protect rights and safety.

  4. A buyer or successor if we are involved in a merger, acquisition, or sale of assets.

We do not sell your personal data.

1.6 AI training and improvement

Default rule in this document:

We do not use your Content or Output to train or fine-tune general-purpose AI models.

We may use limited service data to improve reliability, security, and quality, for example, to detect abuse, debug errors, and improve product performance. This may include manual review of small samples of Content or Output for support and quality assurance, with access limited to authorized personnel or vendors under confidentiality obligations.

1.7 Data retention

We keep personal data only as long as necessary for the purposes in this document, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and prevent abuse.

Typical retention examples you can use if you want a concrete policy:

  1. Account data: retained while your account is active, then up to 24 months for compliance and dispute handling unless you request deletion and we are not legally required to keep it.

  2. Inputs and outputs: retained for 90 days for support and product improvement unless you delete them earlier in the product, if deletion is available.

  3. Security logs: retained up to 12 months.

1.8 Data deletion

If you wish to delete your account and all associated data, you may do so by contacting support​@nakora.ai. We will process deletion requests within 30 days.

1.9 Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No system is completely secure, so we cannot guarantee absolute security.

1.10 Cookies and analytics

We may use cookies and similar technologies for:

  1. Authentication and session management.

  2. Preferences and settings.

  3. Security.

  4. Analytics to understand how the Services are used.

Where required by law, we request consent for non essential cookies.

1.11 Your rights

Depending on applicable law, you may have rights to:

  1. Access your personal data.

  2. Correct inaccurate data.

  3. Delete data.

  4. Object to or restrict processing.

  5. Receive a copy of your data in a portable format.

  6. Withdraw consent where processing is based on consent.

To request any of these, email: support​@nakora.ai

1.12 International transfers

Some of our service providers may process data outside North Macedonia. When this happens, we take steps to protect data using appropriate safeguards such as contractual protections.