Refund Policy

This Refund Policy applies to paid subscriptions for each Tool.

1.1 General rule

Subscription fees are charged in advance and are nonrefundable except as described below or as required by law.

1.2 Refund window for first purchase

We offer a refund for the first subscription payment for a Tool if you request it within 14 calendar days of the initial charge.

This applies only to the first payment for that Tool. If you cancel and later resubscribe, that new first payment is treated as a new first payment only if we explicitly approve it.

1.3 Renewals and cancellations

1. Renewal charges are not refundable.

2. You can cancel anytime to stop future renewals.

3. After cancellation, you keep access until the end of the current billing period.

1.4 Duplicate charges and billing errors

If you believe you were charged incorrectly or charged twice, contact us and we will investigate. If confirmed, we will issue a correction or refund as appropriate.

1.5 How to request a refund

Email: billing​@nakora.ai

Include:

1. Account email.

2. Tool subscribed to.

3. Date of charge.

4. Reason for request.

1.6 Chargebacks

If you initiate a chargeback without contacting us first, we may suspend your account during the dispute process. We encourage you to contact us first so we can try to resolve the issue quickly.